Incident Comments

The ability to add comments to reported incidents not only allows you and your employees to keep a detailed history of the incident but also allows you to verify issue resolution.   

Add an Incident Comment

To add additional details to a incident:

1. Select a reported incident
2. Select + Add Comment to add additional details to the issue
3. Select Upload Image to add images to reported incidents
4. Click Save

Use the comments to:

• Communicate incident updates
• Provide additional pictures 
• Save relevant contact information
• Upload photos to verify issue resolution

  User Permissions - Who can:  

• Report an incident - Managers / All Employees

• Add comments to reported incidents -  Managers / All Employees 

• Delete or edit reported incidents - Managers / Incident owner (employee that submitted the incident)

  Having notification enabled for incidents allows you to get notified immediately when an issue is reported.