The ability to add comments to reported incidents not only allows you and your employees to keep a detailed history of the incident but also allows you to verify issue resolution.
To add additional details to a incident:
Use the comments to:
User Permissions - Who can:
- Report an incident - Managers / All Employees
- Add comments to reported incidents - Managers / All Employees
- Delete or edit reported incidents - Managers / Incident owner (employee that submitted the incident)
Having notification enabled for incidents allows you to get notified immediately when an issue is reported.