When unexpected issues arise, you can report them to management in real-time through Busy Bunny.
Report an Incident
To report an incident:
- Select the incident icon
within the bottom navigation - Select the plus icon

- Enter a title (e.g. broken tile, leaky faucet, product issue, customer complaint, etc.)
- Enter incident details
- Select who should see the incident (All employees or Manager)
- Select a store by clicking on the Store name
- Select the incident date (current date will be displayed)
- Set the incident time (when the issue occurred or when it was discovered)
- Click Save

Edit an Incident
You can edit reported incidents to make changes and/or to add additional details.
To edit an incident:
- Select a reported incident
- To make edits to reported information:
- Select Edit
- Make desired changes
- Click Save
- To add additional details to a reported incident:
- Select a reported incident
- Select + Add Comment to add additional details to the issue
- Select Upload Image to add images to reported incidents
- Click Save

User Permissions - Who can:
- Report an incident - Managers / All Employees
- Add comments to reported incidents - Managers / All Employees
- Delete or edit reported incidents - Managers / Incident owner (employee that submitted the incident)