The FGI (Future Growth Index) Analysis report compares current Product, Service and Recommend scores to historical data over time to show trend.  This report allows a company to quickly identify categorical areas of strength and/or weakness based on your customer's feedback. 

To run the FGI Analysis report:

  1. Go to Reports [  ] in the bottom navigation
  2. Click on 

Navigating the Report

Navigating the report is easy!  While navigating the report you will have several options for interacting with the data. This report is structured to provide you with Product, Service, and Recommend scores for all sites in one place.  The report can be filtered to view scores based on negative reviews, positive reviews, or both.  

 


  • Click the calendar icon [  ] to adjust date ranges

  • Click the filter icon [  ] to filter results by specific segments
  • Click  to filter the report by site
  • Click to rotate the chart to a horizontal view

  • Click  to view average rating scores by category that resulted in a detractor score (or negative review)
  • Click  to view average rating scores by category that resulted in a promotor score (or positive review)

  In the below example, the user has clicked  to view category scores that resulted in negative feedback. The below report immediately highlights Service as the primary issue across all sites.  It also compares the current scores to historical data to reflect trend over time.