When you log into your account for the first time, you will notice that questions have been pre-populated for you. These questions, and the associated categories, make up the basis for Review Kitty's NPS (Net Promoter Score) rating based on our proprietary algorithm, which allows you to predict future growth.
However, you will be able to edit these questions and/or create additional questions at any time.
This article will take you through the following question management functions:
To access questions:
Customer can use their smart phone to scan a QR code at the point of their experience to submit feedback that immediately relays issues and customer satisfaction results, including the brand's NPS score, to the Managers App. Any "place" where customers interact with a product and/or service provides an opportunity for them to submit feedback.
You will be able to download the QR code to print for placement or send the link directly to the customer via an QR code URL.
Click the download [ ] icon to download the QR code; or click the URL link to copy and paste the link.
To create a new question:
You can edit a question at any time. Updates will be reflected immediately and will be visible to the customer when they next scan your QR code. Please note that although you can edit the pre-populated questions, you cannot, and should not, delete them. You can however, modify or delete additional questions that you create.
To modify an existing question:
You can reorder questions at anytime by selecting and holding on the question for a couple of seconds. The question will then hover so that you can move it up or down within the list.