Reports
This article will illustrate report interaction and will provide a brief description of each report currently available within the Review Kitty application.
Reports
Navigating Review Kitty reports is easy!
- Select the calendar icon
within any of our reports to adjust date ranges
- Select the filter icon
to filter by the available options
- Select any plot point on the graph to view specific metrics
- Rotate your device to change your view from vertical to horizontal
- Zoom in or out by pressing the graph with your fingers to expand or contract the view
Reports
Submission Report
The Submission Report allows you to view individual submissions and filter those views for specific types of feedback.
- Click here for more information on the Submission report
Period Report
The Period Report provides an aggregate of NPS and category scores across an extended period of time.
Site Comparison
The Site Comparison report provides a site by site breakdown of NPS and average category scores so that you can compare site performance across all of your sites at one time.
- Click here for more information on the Site Comparison report
FGI Analysis
The FGI Analysis report allows you to quickly identify areas of strength and opportunity based on customer feedback.
- Click here for more information on the FGI Analysis report
Detractor Analysis
The Detractor Analysis allows you to quickly identify the reason(s) for customer dissatisfaction.
- Click here for more information on the Detractor Analysis report
Phone: 818-303-4166
Email: support@skimcorp.com