The Detractor Analysis report looks at all submissions that resulted in a detractor score based on a negative review. 

This report allows a company to quickly identify their largest issue across all sites at one time.

 Detractor Analysis Report

This report reflects the total number of submissions and compares it to the number of submissions that resulted in a negative score. 

The report is broken out by ProductService and Recommend categories and can be filtered by site. 

To run the FGI Analysis report:

  1. Select the reports icon  within the bottom navigation
  2. Select  Detractor Analysis 
  3. Select the calendar icon  to change the date(s)
  4. Select the location icon  to select a different site to view
  5. Rotate your phone to change the chart to a horizontal view 

  The below report immediately highlights that Service is the primary issue, contributing to 35% of negative feedback received.  It is important to identify those issues that are driving your customers so that you have the opportunity to address them as they arise.

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