The Detractor Analysis report looks at all submissions that resulted in a detractor score based on a negative review.
This report allows a company to quickly identify their largest issue across all sites at one time.
This report reflects the total number of submissions and compares it to the number of submissions that resulted in a negative score.
The report is broken out by Product, Service and Recommend categories and can be filtered by site.
To run the FGI Analysis report:
The below report immediately highlights that Service is the primary issue, contributing to 35% of negative feedback received. It is important to identify those issues that are driving your customers so that you have the opportunity to address them as they arise.