The Site Comparison report provides a site by site breakdown of NPS and average rating category scores so that you can compare site performance across all your sites at one time.  This is useful when trying to identify which sites are doing well against those that are under performing.

To run the Site Comparison report:

  1. Go to Reports [  ] in the bottom navigation
  2. Click on 

Navigating the Report

Navigating the report is easy!  While navigating the report you will have several options for interacting with the data. This report is structured to provide you with site totals for NPS and average rating categories and includes location and companywide totals so that you can compare values against each other.


 



  • Click the calendar icon [  ] to adjust date ranges

  • Click the filter icon [  ] to filter results by specific segments
  • Click  to view NPS scores

  • Click  to view the product category scores
  • Click  to view the service category scores
  • Click  to view the recommend category scores
  • Click  to view the other category scores.  "Other" represents additional custom questions that can be added to your review.


 Comparison Key takes current scores and compares them to scores for:

  • LW = Last Week
  • LM = Last Month
  • LY = Last Year
  • Click a site within beneath the chart to view historical information for that selection. From here you can view trends via the Period Report, submitted reviews via the Submission report or you can close the window to view another site's metrics.