Submit A Request
When uploading sales data, you will be provided with a number of options to choose from.
However, if you are using a POS or have reports that we currently do not support but would like us to investigate, we give you the ability to make those requests, directly from the upload page.
Through this process we can get a sample of a report you currently use and see if our system can support that report format.
This article will take you through the steps for submitting a request.
Making a Request
To make a request, you must first navigate to the upload data options page:
- Select
Upload Data within the navigation menu
- Select the site that you would like to upload sales for
- Available upload options will be displayed
- If your POS or file type is not displayed, select Submit a Request within the bottom navigation
- Complete the required fields of the request form
- Select
to select those files that you would us to investigate
- You can select up to 20 files at a time when submitting a request
- Select Submit
- You should receive a confirmation immediately following your request
We recommend that when providing us with a sample report, it's a daily summary report which contains key information. A typical summary report will include sales, tax, discount, top product breakdown, tender type, etc. You can also provide us with multiple samples at one time, for us to review.
Once we've received your request, our team will evaluate the sample report and get back to you with our findings.
Although our goal is to make the upload process as easy as possible by supporting as many reports as possible, all requests will be evaluated based on the ability to support the file/POS type, along with the overall value it will bring to our community of users.
Additional Upload Options
When uploading sales data, you will be provided a number of options to choose from. Select an option below to learn more!
Need additional help?
Should you still have questions and/or need additional assistance, please don't hesitate to contact us.
Phone: 818.303.4166