The Submission Report allows you to view individual customer submissions and filter those views for specific types of feedback.  This is useful when trying to identify and address potentials issues within your business.

To run the Submission Report:

  1. Go to Reports [  ] in the bottom navigation
  2. Click on

Navigating the Report

Navigating the report is easy!  While navigating the report you will have several options for interacting with the data.  

  • Click the calendar icon [  ] to adjust date ranges

  • Click  to filter the report by site
  • Click  to view those submissions that resulted in a promotor score (or positive review)

  • Click  to view those submissions that resulted in a detractor score (or negative review)
  • Click  to view those submissions that contain comments
  • Click  to filter the report based on specific category score thresholds: