Net Promoter Score (NPS) determines your brand promoters and detractors to provide a quantitative score that allows you to predict future growth. Review Kitty's proprietary algorithm uses key variables to calculate a more accurate NPS score.
This article will review:
To submit feedback customers rate their experience across specific categories (Product, Service, and Recommend). These ratings generate a site's NPS to predict long-term growth for your brand. NPS is scored between -100 and +100, where (+) indicates growth of your site while (-) indicates you are losing your customers.
The dashboard is made up of:
Review Kitty provides you the ability to adjust dates and filter reporting throughout the application.
Reports will be immediately updated to reflect your selection(s). The ability to modify date ranges allows you to analyze your business by various time periods, while the ability to filter allows you to analyze your data in a variety of ways.
There will also be opportunities to filter reporting based on assigned locations. Click here to check out our Site Management article for more information on applying locations to sites.
Reflects the average NPS for all sites (within your account) in one place.
Select the Average NPS score from the dashboard to view NPS ratings by site.
From the NPS site breakdown select a site to view additional details via the Submission report.
Reflects the category averages for all sites in one place.
Select any area within the Average Rating chart to view category totals by site, as shown below in the below Review report.
From the Review report, select a site to view additional details via the Submission report.