The FGI (Future Growth Index) Analysis report compares current Product, Service and Recommend scores to historical data over time to show trend. This report allows a company to quickly identify categorical areas of strength and/or weakness based on your customer's feedback.
To run the FGI Analysis report:
Navigating the report is easy! While navigating the report you will have several options for interacting with the data. This report is structured to provide you with Product, Service, and Recommend scores for all sites in one place. The report can be filtered to view scores based on negative reviews, positive reviews, or both.
Click the calendar icon [ ] to adjust date ranges
Click to rotate the chart to a horizontal view
In the below example, the user has clicked to view category scores that resulted in negative feedback. The below report immediately highlights Service as the primary issue across all sites. It also compares the current scores to historical data to reflect trend over time.