The Period Report provides an aggregate view of NPS and category scores for all sites, in one place.  

To run the Period Report:

  1. Go to Reports [  ] in the bottom navigation
  2. Click on 

Navigating the Report

Navigating the report is easy!  While navigating the report you will have several options for interacting with the data.  

  • Click the calendar icon [  ] to adjust date ranges

  • Click the filter icon [  ] to filter results by specific segments

  • Click any area on the graph to highlight specific data points

Report Data

  • NPS provides the average net promoter score for all sites
  • Score provides the average rating score broken out by category for all sites
  • Other provides the average rating based on custom questions for all sites
 When viewing a the Period Report, select any value beneath the graph to view site comparisons within the selected category.  In the example below, the user is viewing NPS ratings over the last year and selects the date of 10/4 to view the NPS site breakdown for that period of time.