As you operate your business, you will encounter unexpected issues. That's simply a part of a running a business. Issues are often unforeseen and can occur at any time.
Providing your employees with an easy and direct way to report those issues allows you to improve communication among your team and increase customer confidence in your ability to effectively resolve issues.
Busy Bunny's Event Management feature allows team members to easily report events to management in real-time. What makes the event management feature so efficient is how easy it is for you and your employees to communicate issues through the solution.
Relevant details, including images, can be captured and communicated right away, From the instant an issue is reported to the instant it is resolved, you will have a record of all reported activity related to that event at your fingertips.
Event logs help to communicate activities related to the recorded events that occur, and give context to the steps that are taken to address, resolve or validate event activities.
Event logs report names, entry times and any additional details that are submitted.
Note the following process flow for accessing an event and entering a comment (log). Event details and logs can be edited at any time, and there is no limit to the number of logs that can be added to an event.
User Permissions - Who can:
- Report an event - Managers / All Employees
- Add comments to reported events - Managers / All Employees
- Delete or edit reported events - Managers / event owners (employee that submitted the event)
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Should you still have questions and/or need additional assistance, please don't hesitate to contact us.